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Hollywoodcasino.com will discontinue operations as of December 14, 2023. All accounts will be closed at this time, and the platform will no longer be available for new registrations, logins, or wagering.

Once the HollywoodCasino.com platform is discontinued, your HollywoodCasino.com account will be permanently closed. You can create an account on our soon to be launched new Hollywood Casino platform.

There is no need to close your account prior to December 14, 2023. However, in order to avoid delays in processing patron withdrawals, we highly recommend that patrons withdraw all funds prior to the December 14, 2023 shutdown date. Any funds that remain in your account after that date will be mailed via check to your registered address.

You can place wagers on any game up until December 11, 2023. All wagering transactions will be suspended on this date, prior to the HollywoodCasino.com platform shutdown on December 14, 2023.

Yes, the current online casino offering will be available under PENN Entertainment’s Hollywood Casino brand. The experience will soon be accessible within ESPN BET via mobile and web.

At this time, it is not possible to transfer your account, your account information, or your account balance to the new Hollywood Casino website or app. 


Your HollywoodCasino.com account will be closed on December 14, 2023. You can register for an account on the new Hollywood Casino app.


Account information will be securely held and maintained in accordance with applicable regulatory requirements.

You will be able to deposit into your account up until November 14, 2023. 


After the above date, you will only be able to wager existing funds on your account until the December 14, 2023 shutdown date.


You will not be able to withdraw any cash balances after December 14, 2023. Any funds that remain on your account after December 14, 2023 will be mailed via check to your registered address. 


In order to avoid delays in processing patron withdrawals, we highly recommend that patrons withdraw all funds prior to the December 14, 2023 shutdown date.


Information about all withdrawal methods can be found in the Cashier section of the app after logging in to your account.

If your requested withdrawal cannot be processed, or you do not initiate a withdrawal prior to the HollywoodCasino.com closure on December 14, 2023, your funds will be mailed to you via check. The check will be mailed to your registered address on file.

You will be able to log into your HollywoodCasino.com account until the shut down on December 14, 2023. After this date, you will be unable to login, but can contact Customer Support. 

If your account is locked/timed-out (i.e. on cool-down), you can contact our 24/7 support to withdraw your funds. Please contact our Customer Support Team for assistance.

In the event a Progressive Jackpot does not hit by December 4, 2023, any wagers contributions made by patrons to the Progressive Jackpots will be returned to the patrons within 5 days of the Jackpots being shut down. Please note that your contributions to the jackpots do not include your full wager amount.  For any contributions made to a Progressive Jackpot that has hit before December 4, 2023, no wager contributions will be returned to patrons.

You will be able to contact HollywoodCasino.com Customer Support up until December 14, 2023. After that date, you may contact our new Hollywood Casino Customer Support to receive your 2023 Win/Loss Statement. This will be the same Customer Support personnel who have supported HollywoodCasino.com.

You can contact our 24/7 HollywoodCasino.com Customer Support team up until December 14, 2023. 


After December 14, 2023, you may contact the Hollywood Casino Customer Support Team through our new application


Still Have Questions?

Player Support is available to help.

Start a live chat by clicking the Support button at the bottom of your screen, or email PlayerSupport@PA.HollywoodCasino.com with your questions.