My Documentation Portal

Welcome to HollywoodCasino.com’s secure documentation upload portal. Please utilize this section to share important documentation to confirm the authenticity of your gaming account. Good news – we will only have to verify your documentation once.

Please choose from the easy drop-down menu immediately below to identify what type of document(s) you would like to securely share with us. If you have just registered, choose “ID Verification”. If you’d like to share proof of payment method, please choose “Payment Methods Verification”.

A few helpful tips:

  1. Make sure your documentation is clear and legible
  2. Make sure your documentation is NOT expired or out of date
  3. Make sure your documentation belongs to you

 

ID Verification

We have been unable to verify your identity through our automated process. In order to proceed with account registration, we are required to verify your identity. Please review the information below and provide one form of identification from list A and one from list B. Please note that you may also need to provide a document from list C if you are unable to provide documents which meet the criteria.

Please ensure that documents are unexpired, original, color and which are clear and legible. If we are unable to view your documents, please be aware that we may request additional information to complete the verification process. Once you have uploaded your documents below please click on submit button to send to our customer service team.

 

List A: Document to confirm Social Security Number and Identity

Documents must be original, color copies which clearly display 9 digits Social Security Number and Full Name as recorded on registration*

  • Social Security Card (containing signature)
  • W-2 Form
  • 1099 Form

File 1 (max 2MB)

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List B: Document to confirm Address and Identity

Documents must be original, unexpired, color copies which clearly display Full name as recorded on registration and current address*

  • Driver’s License
  • Government Issued Identification
  • Voter’s registration card reflecting address

File 2 (max 2MB)

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List C: Document to confirm Address, or Name if different than documents provided in List A or B

*If Name or address is different than what has been provided on documents please also provide a Document from List C

  • Utility bill (no older than 2 months)
  • Marriage certificate
  • Divorce decree
  • A document from List A which has not been provided

File 3 (max 2MB)

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Clear chosen file

 

Files must be limited to the following acceptable file formats: .doc, .docx, .jpeg, .png, .pdf, .rtf, and .jpg. Your scanned images must be clear and readable. Please do not upload images that are dark, blurry or otherwise unclear. Upload your document images in the fields below. You are not required to use both fields; simply ensure that both sides of your identification document are provided and if address is not included in the government issued document, an official document that includes your address.

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Payment Method Verification

Please utilize this portion of our website to securely upload proof of ownership of your recently used payment method(s). If we have requested proof of credit card ownership, acceptable documents include: picture of credit card or recent credit card statement. If we requested proof of bank account ownership, acceptable documents include: voided check or recent bank statement. Once you upload this document, we will never have to ask for it again.

Please understand that the security of our player information is of primary importance to us. To that end, we do not need to see CVV codes, and we do not need to see the whole credit card or checking account number. As long as your full name and the last four digits of the payment method are visible in the document you upload, it will be accepted.

 

Payment Documents

 

File (max 2MB)

No file chosen.
Clear chosen file

For your security, please take any necessary precautions to conceal the following sensitive information when providing us with images.

  • CVV – The 3 digit security code on the back of your card
  • Card number – we only need the first 6 and last 4 to verify your payment method
  • Expiration Date

Tips on how to cover sensitive information.

  • Put your finger in the frame – cover sensitive data in a photograph by holding a finger over the information as you capture the image
  • Pieces of paper – place a small piece of paper on top of the information as long as it does not obstruct the information, we are requesting to see
  • Never capture the back of your card – If your card information is located on the front of the card it is never necessary to provide an image of the back side of the card

For your security, please take any necessary precautions to conceal the following sensitive information when providing us with images.

  • Bank account number – we only need the last 4 digits to be visible to verify your payment method

Tips on how to cover sensitive information.

  • Put your finger in the frame – cover sensitive data in a photograph by holding a finger over the information as you capture the image
  • Pieces of paper – place a small piece of paper on top of the information as long as it does not obstruct the information, we are requesting to see
  • Never capture the back of your card – If your card information is located on the front of the card it is never necessary to provide an image of the back side of the card

 

Files must be limited to the following acceptable file formats: .doc, .docx, .jpeg, .png, .pdf, .rtf, and .jpg. Your scanned images must be clear and readable. Please do not upload images that are dark, blurry or otherwise unclear. Upload your document images in the fields below. You are not required to use both fields; simply ensure that both sides of your identification document are provided and if address is not included in the government issued document, an official document that includes your address.

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